ANSWERS TO YOUR QUESTIONS
1. HOW DO I PLACE MY ORDER?
Simply choose your style on the product page, click the “Add To Cart” button, and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it's on its way!
2. HOW LONG WILL IT TAKE TO SHIP MY ORDER?
For Standard Shipping: Orders typically ship within 4 to 8 business days within U.S.
For wind chimes products: Orders typically ship within 10 to 15 business days within U.S.
3. MY TRACKING NUMBER ISN’T WORKING
Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
4. I NEED HELP WITH A LATE ORDER
Most packages arrive on time. Orders sometimes show up after the estimated delivery date.
If your order has not arrived after 8 business days, please contact our team for prompt assistance.
5. WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
We accept Visa, Mastercard as well as Paypal.
6. WHEN WILL MY CARD BE CHARGED?
Just after your order has been successfully placed.
7. HOW SECURE IS MY PERSONAL INFORMATION?
We adhere to the highest industry standards to protect your personal information when you checkout and purchase.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, widely used on the Internet to process payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Shipping Policy
Processing times vary according to my volume order:
Standard (7-9 Working day)
• Order value from $50: FREE SHIPPING
• Order value from $1 to $59.99: $8.99/product
When am I going to get the tracking number?
The Fairy Gift ships same day on all orders placed before 2 pm United State. Shipments are processed on normal working business days, Monday-Friday(Processing times are not available on Saturday and Sunday). Then, once your order is ready for shipping, the monitoring will be made available and delivered to you.
If we are unable to process your order due to insufficient or missing payment or incorrect contact information, your order processing may be delayed...
How long will I have my item?
All orders are shipped out by Air Freight. The Estimated Delivery window provided by Joelie reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of our control.
If your package is in any of the above situations, we are committed to providing you with as much detailed information as we can in a timely manner.
Then the estimated delivery date is calculated with the formula below:
Estimated Delivery Date = 6-8 days (processing time) + Estimated shipping time (4-8 working days)
You may receive your order on or before the expected delivery date
Shipping guarantee
To back up our pledge to you, we will refund the shipping fee (or make a partial refund if shipping is free) on any item that takes longer than 30 days to the USA (Mainland) and 45 days to the USA (others).
Risk-free shipping
If for whatever cause, your items do not deliver within 60 days, you will be refunded in full for that item. This is our pledge to you, man! If there is a missed order, please let us know via phuonglt.bn.0208@gmail.com. We're going to verify (usually 3-5 business days) and give you another one after we've come to a conclusion.
Customs obligations and taxation
The rates seen on our platform are tax-free in US Dollars, which means that you will be responsible for duty and taxes until you have obtained your order.
Export taxes, duties, and related customs fees may be paid after the order reaches the final destination, as determined by the local customs. Collection of these costs and taxes is your duty and will not be covered by us. We are not responsible for delays caused by the customs department in your area. For more detailed information on fees, please contact your local tradition.
Disclaimer with an incorrect address
It is the duty of the purchaser to ensure that the address is entered correctly. We cannot promise changes to fix due to tight delivery schedules. Please double-check the address you send, since we will NOT be responsible for the packets sent to the incorrect address entered by the purchaser.
If you get an order to your country and:
- The client declines to accept the shipment
- The number of attempts to distribute the shipment is made in the country of destination.
We reserve the right to withdraw from the package(s) and will not be eligible for any refunds.
If you have any questions or comments, please do not hesitate to contact us through: Email: phuonglt.bn.0208@gmail.com
