RETURNS & REFUNDS

RETURN & REFUND POLICY

RETURNS             

The Fairy Gift must be notified via email within ten (10) business days of receipt of merchandise. Orders over ten (10) days old are non-returnable non-refundable. You are responsible for shipping charges. All items need to be returned within fourteen (14) days of receipt. No return will be accepted without prior authorization.    
Items must be unopened and in the original packaging. In the event that a return is a result of our error, we pay the return shipping. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If for any reason you are not completely satisfied with our products, please contact our Customer Care Team via our email support@joeliehandcrafts.com

REFUND (IF APPLICABLE)

After your return has been received and examined, we will send you an email to notify you that we have received your returned item. We'll also let you know whether your refund has been approved or rejected.

If you are approved, please allow 2-5 business days to process your refund upon receipt at our warehouse, and a credit will be applied to your credit card or original method of payment.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@thefairygift.com

EXCHANGES

We only replace items if they are damaged. If you need to exchange it for the same item, send us a message via admin@thefairygift.com
Send your item to: 8515 VERONA FALLS CT,
RICHMOND, TX 77407, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

CANCELLATIONS

Any placed order can be cancelled without penalty until it has been packaged - once packaged a 15% re-stocking fee applies. Once shipped an order cannot be cancelled.        

RETURNS DUE TO CUSTOMER ERROR        

If a shipment is returned due to entering an incorrect address or oversight in not including a building or suite number, shipping & handling fees apply. This includes errors in the product(s) selected. Once the item(s) are returned, please allow twenty-four (24) hours for re-processing.            

Overnight orders placed on Fridays will not arrive till the following Monday.